Corporate Services

The aim of the Corporate Services Division is to promote quality real property assessment practices, ensure efficient deployment and utilization of human, financial and physical resources, ascertain that the Agency is providing its services to municipalities as cost effectively as possible, and explore and implement new ventures that support the Agency’s overall strategic direction.

Human Resources

This division is responsible for, but not limited to, recruitment and selection; employee relations; training and development; internal communications; safety and wellness; strategic planning; coaching and mentoring leadership; and payroll and benefits.


The Finance division is accountable for the day-to-day operations of the Agency’s accounting functions, including:

  • All accounts payable
  • Accounts receivable
  • Cash
  • Fixed asset
  • Bank reconciliation
  • General ledger account maintenance 

This division also assists with the development and preparation of detailed financial and Ad Hoc reports, as well as assisting the Director of Corporate Services with the preparation of the annual budget and audit support documents. 

Information Technology

The Information Technology department ensures that business strategies and needs are translated into effective technical strategies, that bring value to the organization. This happens through the development, implementation and maintenance of a large-scale database system.  The division provides system design, security and networking advice, troubleshooting solutions, and strategies to all levels of staff within the organization.

Valuation and Client Services

Valuation and Client Services is the primary line of business for the Municipal Assessment Agency. It is responsible for producing high quality real property assessment practices, efficient client relations, and a cost-effective overall operation.

Field and Data Services

The Field and Data Services Division oversees all field operations and inspection work throughout the province of Newfoundland and Labrador. The Director of Field and Data Services supervises, directs, guides, and coordinates the collection and maintenance of information in support of the valuation and assessment functions. The Director is also responsible for the Data Entry team who provide support services and front-line work for all divisions. 

In addition to the Agency’s three regional offices, there are several field offices located throughout the province, with staff assigned to cover every region.

Geographic Information System (GIS)

The GIS Coordinator is responsible for the development, customization, delivery, and maintenance of GIS applications in support of the MAA’s services to clients.  The target is to ensure GIS principles and methodologies are applied to the Agency’s business processes.